Front of House Leader
Full time 35 hours per week
This role is located in Manchester Airport, Terminal 3, Manchester M90 3NZ GBR.
Responsibilities
Leaders, inspirers, and drivers of their teams, Front of House Leaders are in‑shop champions who coach and mentor staff, protect Pret’s standards and spirit, keep the team and customers happy, and step up during busy periods—whether by operating the coffee machine or managing figures and spreadsheets. They are people‑people with a passion for growth.
Qualifications
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (e.g., giving away a free coffee on the house) are a big part of what makes the Pret experience special.
- Experience needed: you lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
Benefits
- Hourly rate £15.80 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3‑5am.
- 28 days annual leave (pro‑rata if you’re part‑time).
- Pension scheme.
- Life Assurance at 3× annual salary & virtual GP.
- Healthcare cash plan.
- Free food and drink while you’re working.
- Club Pret Membership (50 % off food & up to 5 free Barista‑made drinks a day).
- Loyalty award after 5, 10, 15, 20 years’ service.
- Regular rewards and recognition for standards.
- Marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours.
- Comfortable free shoes to wear on shift.
Additional Opportunities
- Individual ways to grow: fully funded professional qualifications, apprenticeships (Level 3), and internal transfer opportunities.
- Diversity and belonging: everyone is welcome and valued.
- Pace and variety: fast‑paced work with diverse skill‑set development.
- Community and purpose: support The Pret Foundation initiatives.
Values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
EEO Statement
Everyone is welcome at Pret. We encourage applications from under‑represented groups—including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need adjustments or support during the recruitment process – your experience matters to us.
Interview Process
- Initial phone screening followed by a 60‑minute shop‑based interview with the General Manager and the team.
- Please let us know if you need any adjustments or support during the recruitment process – your experience matters to us.
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