The OAFU (Open Access Follow Up) CSW (Cancer Support Worker) is responsible for delivering high-quality, compassionate, and patient‑centred care to individuals following cancer treatment at Imperial College Healthcare NHS Trust. The role supports patients on stratified follow‑up pathways, with a strong emphasis on health promotion, self‑management, and holistic wellbeing.
Working collaboratively with multidisciplinary teams, cancer CNS teams, Macmillan services, and primary care providers, the post holder will play a key role in supporting cancer patients after treatment. The role focuses on co‑ordinating follow‑up care, monitoring patient progress and acting as a central point of contact for patients, carers, GP’s and other multidisciplinary teams.
The successful candidate will contribute to supporting patients to self‑manage their condition, arranging appointments and investigations, monitoring patient progress through remote surveillance pathways and ensuring effective communication between multidisciplinary teams. They will provide telephone support and guidance and contribute to service development through participation in audits, quality improvement initiatives, and education of support staff and students.
This role is ideal for a motivated and highly organised individual with excellent communication skills and an interest in cancer care and survivorship, who is committed to delivering excellent patient experience within a supportive multidisciplinary environment.
Main duties of the job
- Coordinating remote monitoring and surveillance for patients on stratified follow‑up pathways.
- Supporting patients to self‑manage their condition and recovery.
- Acting as a single point of contact for patients and carers after treatment.
- Performing telephone triage and escalating concerns appropriately.
- Assisting with tracking and monitoring of follow‑up patients.
- Helping patients navigate health and social care services.
- Working closely with the Multi‑Disciplinary Team (MDT).
- Organising appointments, investigations, and follow‑up results.
- Providing telephone advice, triage, and signposting patients to appropriate services.
- Ensuring accurate documentation and record keeping.
- Supporting access to wellbeing services, support groups, and charities.
Benefits
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Optional benefits include Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff.
Person Specification
Education/Qualifications
- GCSE English and Maths (Grade A‑C) or equivalent
- Evidence of continued role development
- Coaching or teaching qualification
- Psychology or counselling qualification
Experience
- Relevant health or social care experience
- Experience of multiprofessional working
- Experience of coach/teaching patients and carers
- Understanding of the health and social care environment
- Charity sector experience
- Experience in coordinating a patient workload
- Knowledge of cancer treatments, interventions & language
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr…