Starbucks Team Leader

Overview

We’re looking for leaders at Starbucks who are passionate about creating a great customer experience and driving operational excellence. This role oversees daily store operations, manages a team of baristas, and ensures the Starbucks Experience for every customer.

Responsibilities

• Run shifts with customers at the core, coaching your team and creating a positive learning environment for partners on shift.
• Lead operational activities in a retail or hospitality environment, solving problems on the spot and ensuring results through impact and achievement of goals.
• Work with the store management team to achieve results in sales, inventory, and service quality.
• Be an ambassador for the partner network, ensuring partners feel valued and included.

Qualifications

• Previous coaching or supervisory experience in a customer‑facing role.
• Experience in leading operational activities in a retail or hospitality environment.
• Strong customer‑service orientation and ability to work with a diverse team.

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on overnight stays at Village Hotels, with special rates.
• Friends and Family discounted stays from £49 incl. breakfast.
• 50% discount on food and drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development including Rising Stars and Talent Academy programmes.
• Mobile Gaming training platform for cross‑departmental learning.
• Discounts and cashback offers on many high‑street brands and supermarkets.
• Well‑being and healthcare benefits and monthly programmes to support mental health.
• Mental health first aiders and up to 2 mental health days annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Employee Assistance Programme with support and counselling.
• Flexible working hours.
• Supportive and inclusive work environment with regular team events.
• Reward and recognition incentive schemes; anniversary rewards for key milestones.
• Electric car salary sacrifice scheme.
• Birthday off guaranteed.
• Discounted health cash plan and sick pay insurance.
• Host of Big People Days to celebrate, reward and recognise employees and local communities.
• Enhanced maternity and paternity benefits and pay.
• Company pension scheme.
• Life insurance.
• T&C’s apply based on your contract.

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