Operations Support Executive – Barista Bar
Location: Newtownabbey, Antrim, United Kingdom
Company: JR UK
Posted: 02.06.2026
Job Overview
The Barista Bar Operations Support Executive plays a key role in supporting the day‑to‑day operations of Barista Bar across Northern Ireland, Great Britain and beyond. Reporting to the Barista Bar Operations Support Manager you will be responsible for ensuring brand standards, fostering customer loyalty and driving operational excellence.
Responsibilities
- Support the installation and rollout of new Barista Bar stands and coffee machines across the region, including delivering training to new and existing retail partners.
- Represent Barista Bar at trade shows and industry events, supporting brand visibility and expansion initiatives.
- Conduct weekly audits across stores to ensure compliance with brand standards and operational excellence.
- Follow up on audit findings and non‑conformances, analysing KPIs, performance trends, cup sales and loyalty data to drive compliance, improve performance and increase customer engagement.
- Identify opportunities to increase revenue through innovative service offerings and coffee‑to‑go solutions.
- Respond to customer queries and support requests through the online support platform as required.
- Build and maintain strong working relationships with internal teams and external stakeholders.
- Support product costing and margin analysis to ensure commercial viability.
- Test new products and develop clear, engaging training materials and training cards to support successful launches.
- Provide customer account management support as required, maintaining strong relationships and service levels.
- Support the Operations Support Manager, Assistant Brand Manager, Brand Manager and the wider Barista Bar team with ad‑hoc projects and day‑to‑day activities.
- Act as a consistent brand ambassador, upholding Barista Bar values and supporting the continued growth and development of the brand.
- Carry out any other reasonable duties or tasks as required to support the role.
Qualifications
- Minimum of 5 GCSEs at Grade C or above (or equivalent).
- Experience in the coffee industry, coffee‑to‑go market, or account management within fast‑moving consumer goods (FMCG).
- Full, valid UK/EU driving licence.
Attributes
- Highly organised with strong attention to detail.
- Able to work effectively both independently and as part of a team.
- Confident communicator, comfortable engaging with stakeholders at all levels.
- Strong reporting skills with the ability to regularly track and report on sales performance.
Desirable Skills
- Third‑level qualification (or equivalent) in Business, IT, Marketing, or a related discipline.
- Experience working within an FMCG or retail environment.
- Previous experience working in a retail, shop, or café setting.
- Hands‑on experience coordinating installations and supporting the operation of bean‑to‑cup coffee machines.
- Proven track record of driving sales through new product development (NPD).
- Experience supporting, coordinating, and setting up trade shows or exhibitions.
- Experience conducting unannounced audits within a retail environment.
- Knowledge of WMF 5000 or any coffee‑to‑go machines.
- Familiarity with Audit Comply and Qlik Sense systems.
- Previous account management experience within fast‑moving consumer goods.
Benefits
Market‑competitive salary, company car, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, Reward Gateway Employee Recognition & Discount Scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company‑owned stores.
Values
Ambition – we always strive to be better. Customer First – we put customers at the heart of everything and support our communities. Teamwork – we succeed together. Integrity – fair, honest and ethical. We are inclusive and champion diversity.
EEO Statement
We are an equal opportunities employer. We value employee development and heavily invest in our people.
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