Senior Planner
Location: Birmingham. Full‑Time | Permanent.
About the Role
We are looking for a Senior Planner to lead our Customer Services team in delivering a high‑quality, customer‑focused service. You will play a key role in driving productivity, efficiency, and continuous improvement across our operations.
What You’ll Be Doing
- Lead and support a dynamic team to manage resource diaries for optimal productivity.
- Handle complaints, identify trends, and drive service improvements.
- Produce performance reports and KPIs to enhance delivery.
- Collaborate with site teams, supervisors, and clients to ensure smooth operations.
- Champion health & safety standards and company policies.
- Attend client meetings and manage staff performance and appraisals.
- Drive continual improvement and operational excellence.
What We’re Looking For
- Strong leadership and diary management skills.
- Excellent communication – written & verbal.
- High level of computer literacy (Excel, Word, Outlook).
- Experience producing statistical reports and quantifying work orders.
- Building technical knowledge and commercial awareness.
- Ability to prioritise, plan, and act on own initiative.
- Understanding of legislation in maintenance & property management.
- Clean driving licence.
Desirable Qualifications
- NVQ Level 3 or above in IT, Leadership, or Customer Services.
- Training in Complaints Management.
Why Join WPS?
At WPS, we’re committed to delivering excellence through teamwork, innovation, and a customer‑first approach. You’ll be part of a supportive environment where your ideas matter and your growth is encouraged.
Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we do not discriminate based on an applicant’s criminal record or the details of any disclosed offences. Certain roles may be subject to additional pre‑employment checks, including National Security Vetting.
WPS is proud to be an employer where anyone can thrive. We welcome applications from candidates of all backgrounds. If you don’t meet every requirement, we value transferable skills and assess all applications fairly. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available; please contact us at wpsrecruitment@wates.co.uk.
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