Helpdesk Planner

Company: FM Search & Select Ltd
Apply for the Helpdesk Planner
Location: Uddingston
Job Description:

Maintenance Planner

Location: Uddingston, Glasgow

Salary: £28,000 – £29,500

Full-Time | Permanent

An excellent opportunity has arisen for an organised and proactive Maintenance Planner to join a busy and growing maintenance team based in Uddingston.

This role is ideal for someone with experience scheduling engineers, coordinating maintenance works, and managing workloads within a fast-paced operational environment.

The Role

You will be responsible for coordinating maintenance activities, ensuring engineers are effectively scheduled, and helping to deliver a high level of service to customers across a varied property portfolio.

Working closely with engineers, subcontractors, suppliers, and clients, you will play a key role in ensuring jobs are completed efficiently and within agreed timescales.

Responsibilities

  • Scheduling and coordinating engineers’ workloads
  • Managing reactive and planned maintenance jobs
  • Raising and allocating work orders through internal systems
  • Liaising with customers, engineers, and subcontractors regarding job progress
  • Monitoring job completion and ensuring service level agreements are met
  • Updating maintenance systems and maintaining accurate records
  • Ordering materials and coordinating supplier deliveries when required
  • Producing reports and supporting operational performance targets
  • Assisting with the continuous improvement of planning and scheduling processes

About You

To be successful in this role, you will have:

  • Previous experience in a Planner, Scheduler, Coordinator, Helpdesk, or Resource Planning role
  • Experience working within Facilities Management, Property Maintenance, Housing, Construction, Utilities, or Engineering environments
  • Strong organisational and time management skills
  • Excellent communication and customer service abilities
  • Ability to manage multiple priorities within a busy environment
  • Good IT skills and experience using scheduling or job management systems

Desirable Experience

  • Scheduling mobile engineers or field-based operatives
  • Experience within repairs and maintenance environments
  • Knowledge of compliance or planned maintenance programmes
  • Experience using CAFM or job management software

Package

Salary £28,000 – £29,500

Generous Holiday Entitlement

Pension Scheme

Ongoing Training & Development

Long-Term Career Progression

Supportive Team Environment

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Posted: June 8th, 2026