Job Overview
Role: PNC/LEDS Operator – Shifts (24/7) – Department: Crime Services – Location: Shepcote Lane, Sheffield – Salary: £25,242 – £27,204 pro rata (plus 20% shift allowance & weekend working) – Hours: 18.5 – Contract Type: Permanent
In this role you will update PNC/LEDS with information passed on by officers, police staff and external agencies and respond to calls from officers, police staff and other departments and relay relevant information. There is a requirement to work a 24/7 shift working pattern of 4 days 12 hours each day, including weekends and bank holidays.
Key Responsibilities
- To create, update, and amend information held on the Police National Computer (PNC) Law Enforcement Data Service (LEDS) and other relevant South Yorkshire Police intelligence and recording systems as and when appropriate.
- Research discrepancies.
- Liaise with Criminal Justice Units and other criminal justice agencies to assist in the provision of complete records.
- Deal with enquirers by telephone, in person or by other means, whether police officers, members of the public, other Criminal Justice Agencies or bone‑fide authorities.
- Maintains accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.
- Manages customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
- Maintain high levels of customer service manage customer expectations and meet national and organisational service level agreements.
Skills and Experience
- Communication skills – adapt language to meet the needs of different people/audiences.
- Able to utilise IT packages, systems and/or databases.
- Able to appropriately prioritise and plan own work.
- Experience of information gathering and problem solving.
Benefits
- A highly competitive salary and access to a generous pension scheme
- Generous annual leave allowance
- A wide range of family friendly policies including enhanced maternity, paternity and adoption leave
- Flexible working arrangements including flexi‑time and hybrid working
- A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust
- Comprehensive range of development and leadership courses to develop your career with South Yorkshire Police
- Employee Assistant Programme (accessible 24/7) offering confidential support and advice
- Flexible lifestyle benefits such as: Blue Light Card, Company Shop, Cycle to work scheme
- Committed to embedding sustainability: South Yorkshire Police Sustainability Strategy 2020‑2025
- Membership to the Sports and Social Club
- Access to a wide range of staff support groups and networks
Eligibility
Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity. A minimum checkable history of 5 years is required for this role and successfully undergoing recruitment vetting procedure is a pre‑requisite of employment with South Yorkshire Police.
Vetting Level
Management Vetting (MV). If successful, your vetting will be reviewed and uplifted.
Contact
For further information about the role, please contact: David Wade on 0114 2196904
Closing Date
11 th June 2026
Diversity & Inclusion
Applications are particularly welcome from female and ethnic minority candidates.
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