Revenues & Benefits Systems Officer (MRI/Academy)
Esher, United Kingdom | Posted on 02/06/2026
Location: Office‑based (possible part home working after initial month)
We are seeking a Benefits professional with significant experience and a strong background in benefit assessment who is ready to progress into a Revenues & Benefits Systems Officer role. This position is ideal for someone who understands the operational side of Benefits and wants to move into a more technical, systems‑focused career path.
The role centres on maintaining, developing, and improving our Benefits systems, ensuring accuracy, efficiency, and compliance across all processes. You will work closely with operational teams, IT, and external suppliers to support system changes, testing, upgrades, and data quality.
About the role
You will support the Council in the effective and efficient maintenance and development of the Revenues and Benefits system – MRI (Academy).
- Assist the MRI/Academy Systems Manager in providing a high‑quality service which ensures the Council meets its statutory and legal requirements
- Have a high knowledge of the functionality and systems operation of the Academy system to provide advice and support to the Systems Manager (Academy)
- Ensure the regular information updates are managed in a timely manner and reports are produced in accordance with business needs
- Maintain and support the Academy System to provide a quality system to the council
- Draft and update procedure manuals
- Assist with statutory returns (including subsidy), liaise effectively with the Council’s external auditor
- Assist with the testing of new releases and day to day system issues
- Provide advice to other teams of the Council on Academy functionality, reports and upgrades
- Produce ad hoc reports, make system updates and changes
- Liaise with colleagues within the Team and the Council to maximise the use and functionality of the system
Requirements
We are looking for someone with:
- Significant Benefits assessment experience (HB/CTR or equivalent)
- Strong understanding of Benefits legislation, workflows, and operational processes
- Good working knowledge of Excel (lookups, pivot tables, data manipulation)
- Familiarity with any of the following is an advantage:
- QBF
- SQL
- CAKE/HBAP
- Quality Assurance
- Appeals
We do not expect you to have all the technical skills from day one. We will invest in training and development for the right candidate who brings strong Benefits knowledge and a willingness to learn.
Benefits
Here’s what you can look forward to:
- Hundreds of global and local perks, available online 24/7
- Free monthly lifestyle perks; such as free coffees, breakfasts, cinema tickets, etc
- Shopping discounts from the biggest brands, all year round
- Save money on everything from the supermarket shop to summer holidays
Wellness Hub
- Easy to follow videos for everything from yoga exercises, to strength training and HIIT workouts
- Mindfulness, meditation and sleep resources, available on all your devices
- Guides to help with everything from anxiety to stopping smoking
- Confidential mental health helpline, 24/7 access to a qualified counsellor
Pre-Compliance Checks
At BSS, we uphold the highest standards of screening and trust for every role. Successful applicants will undergo a comprehensive pre‑compliance process in line with the Baseline Personnel Security Standard (BPSS). This includes:
- Identity Verification: Confirming the authenticity of your identity documents.
- Employment History Checks: Reviewing your occupation history for the past 3-5 years (depending on client requirement).
- Right to Work Verification: Ensuring you have the legal right to work in the UK.
- Unspent Conviction Check: Conducting a Basic DBS Check to reveal any unspent convictions.
BSS is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. BSS considers qualified applicants with criminal histories, consistent with applicable UK law. If you need assistance or an accommodation made due to a disability, please let your recruiter know.
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