ServiceNow ITOM Architect

We are seeking an experienced ServiceNow ITOM Event Management Architect to design, implement, and optimize ServiceNow SaaS-based ITOM Event Management solutions.

The ideal candidate will act as a technical SME and thought leader, translating business requirements into scalable, high-availability enterprise solutions while ensuring best practices across architecture, governance, and integrations.

Key Responsibilities

• Lead the architecture, configuration, and deployment of ServiceNow ITOM Event Management.
• Integrate ServiceNow with monitoring tools such as:
• Splunk
• AppDynamics
• Using SNMP traps, REST/SOAP APIs, webhooks, and MID Server.
• Develop and maintain:
• Alert correlation
• Deduplication and suppression logic
• Design and optimize:
• Impact maps
• Ensure CMDB integrity and alignment with CSDM standards.
• Manage Discovery scheduling (including cloud Discovery) and assess network impact.
• Provide technical leadership across multi-tier, multi-tenant implementations.
• Translate functional and technical requirements into:
• Technical specifications
• Troubleshoot production and test issues, perform root cause analysis, and implement resolutions.
• Collaborate with executives, SMEs, and business stakeholders on solution assessments and roadmap planning.
• Provide post-implementation support and continuously optimize event management processes.

Mandatory Skills

• Strong hands-on experience implementing ServiceNow SaaS solutions, specifically ITOM/Event Management.
• Alert correlation
• Deduplication and suppression
• Strong integration experience using:
• SNMP traps
• REST/SOAP APIs
• MID Server
• Webhooks
• Deep expertise in:
• CMDB
• CSDM framework
• Horizontal Discovery
• Cloud Discovery (AWS, Azure, GCP)
• Experience in Service Mapping and pattern debugging.
• Strong understanding of ITIL/ITSM processes:

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