Front Desk / Front of House Hotel Receptionist
A great opportunity to join the company delivering excellent customer service, front desk support and administrative tasks in a busy hotel environment, using strong communication, organisation and multitasking skills.
If you’ve also worked in the following roles, we’d also like to hear from you: Front Desk Agent, Guest Services Assistant, Front Office Coordinator, Hotel Customer Service Advisor, Reception Administrator.
Candidates will need to be available on Full-Time, Permanent basis.
Salary: Competitive
Location: Central London (Zone 1)
Job Type: Full-Time, Permanent
Working Hours: up to 48 hours per week, morning and evening shifts including weekends – flexibility is required for both shifts with day/days off on rotation.
Job Overview
We have a fantastic new job opportunity for a Full-Time Front Desk / Front of House Hotel Receptionist to provide a welcoming, efficient service for guests while maintaining accurate records and supporting daily hotel operations.
As a Front Desk / Front of House Hotel Receptionist you will handle guest enquiries, process reservations and ensure smooth check-ins and check-outs while delivering excellent customer service.
Working as a Front Desk / Front of House Hotel Receptionist you will support communication across departments, promote hotel services and help maintain a well‑organised and professional front office environment.
Responsibilities
- Guest Welcome and Check‑In: greet guests, register arrivals, assign rooms and explain hotel facilities.
- Customer Service Support: respond to guest enquiries in a polite, efficient and professional manner.
- Front Desk Administration: maintain accurate guest records, update PMS systems and manage documentation securely.
- Telephone Handling: answer internal and external calls promptly and manage switchboard operations.
- Reservations Management: process bookings via telephone, email and in person, ensuring accuracy.
- Billing and Payments: post charges, process payments and ensure all financial transactions are correct.
- End of Day Reporting: prepare and submit daily reports and elevate any discrepancies.
- Guest Communication: relay messages and coordinate with departments to meet guest needs.
- Upselling and Promotions: promote hotel services and maximise occupancy and revenue opportunities.
- Compliance and Safety: follow procedures for health and safety, emergency response and data protection.
Candidate Requirements
- Previous experience in a receptionist, front of house or customer service role.
- Strong communication skills with a professional and friendly manner.
- Excellent organisational skills and ability to multitask in a busy environment.
- Experience with administrative tasks such as data entry, record keeping and correspondence.
- Ability to use hotel systems, PMS systems or similar CRM/database systems.
- Confident handling telephone enquiries and switchboard operations.
- High level of attention to detail when managing bookings and financial transactions.
- Ability to work flexible shifts including weekends and evenings.
- A proactive approach with a focus on delivering excellent customer service.
- Knowledge of local attractions and transport routes is advantageous.
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