General Manager – Retail and Catering

About the Role

We are seeking a dynamic and experienced General Manager to my clients Catering and Retail operations. This is an exciting opportunity for a results-driven professional to oversee day-to-day operations, drive commercial performance, and deliver exceptional customer experiences across multiple service areas.

Key Responsibilities

• Lead and manage all catering and retail operations, ensuring high standards of service and quality
• Drive revenue growth through innovative strategies and effective cost control
• Manage, motivate, and develop a diverse team, fostering a positive and high-performing culture
• Ensure compliance with health, safety, and food hygiene regulations
• Monitor financial performance, budgets, and KPIs, taking action to improve results
• Build strong relationships with clients, suppliers, and stakeholders
• Identify opportunities to enhance customer satisfaction and operational efficiency

About You

• Proven experience in a senior management role within catering, or retail
• Strong leadership and team development skills
• Commercially astute with a track record of driving sales and profitability
• Excellent communication and interpersonal abilities
• Highly organised, with the ability to manage multiple priorities
• Passionate about delivering outstanding customer service

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