Housing Support Volunteer – HOPs
About Waythrough
Waythrough provides specialist support across mental health, alcohol, drugs and related areas. We deliver high-quality, evidence-based services designed around the real needs of the people we serve.
Every year, we support around 125,000 people through over 250 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
About The Role
Bradford No Second Night Out project provides support to new and entrenched rough sleepers. The scheme offers a range of accommodation, outreach, assessment and advice as well as coordinating the delivery of the Cold Weather provision for rough sleepers in Bradford. The Homeless Outreach Programme (HOPs) supports rough sleepers in Bradford into appropriate accommodation and offers wrap around support.
Tasks may include:
- Specialising in delivery of outreach services for adults who are currently sleeping rough, or at risk of doing so.
- Supporting clients with obtaining suitable accommodation and sustaining tenancy.
- Undertaking outreach sessions, including referral agencies and other stakeholders to publicise the service.
- Receiving referrals and giving signposting advice; attending any relevant multi‑agency meetings as required.
- Sharing any concerns about residents with a staff member.
- Respecting peoples’ differences.
- Working within agreed professional boundaries at all times and in line with Waythrough policies and procedures.
Skills we would like you to bring to the role:
- Good IT skills.
- Good written communication skills.
- Attention to detail.
- Ability to keep track of multiple tasks and report back on progress.
- Non‑judgmental towards people with lived experience.
- Confidence to contact people by email / phone.
- Good time keeping.
- Able to work as part of a team, on own initiative and to instruction.
- Understanding of Waythrough – information is available on our website.
- A genuine interest in being part of the mission and vision of Waythrough.
- Maintain professional boundaries, adhere to Waythrough policies and media guidelines, engage in supervision, and complete relevant training.
What We Offer
- Discounts from various schemes.
- Training and personal development.
- A chance to make a real difference in people’s lives.
- Free induction and role‑specific training.
- Support from experienced staff and regular supervision.
- Opportunities to meet new people and develop your confidence.
- Reimbursement for travel and agreed expenses.
- Valuable experience that can support your personal or career development.
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme – all applicants are welcome, and adjustments can be made to enable fair participation.
Closing date: 2026-05-21
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