Availability Window
Days From time To time Sun 10:00:00 16:30:00 Mon 10:00:00 14:45:00 Thu 10:00:00 19:00:00 Fri 10:00:00 19:00:00 Sat 10:00:00 19:00:00
Responsibilities
Providing friendly, natural service and getting to know your customers.
Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
Making customer focused decisions and completing key store routines.
Understanding how your role supports great service, strong sales, waste reduction and overall store performance.
A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
The initiative to make the right decisions for customers, whether you’re solving a tech query, recommending a product, or supporting with a contract setup.
A positive, team‑focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.
Pay & Working Hours
Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 12 hours per week.
Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.
About the Role
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves. Everyone’s Welcome.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
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