Customer Service Advisor required for our public sector client
09.00 – 16.00, Monday – Friday
Office Based Role
Initially until November, however could be extended
The role will be taking calls for their waste services department
You will have recent experience of providing information and advice to the public in abusy customer service environment, preferably telephone based, and be capable ofhandling a range of situations with tact, diplomacy and empathy.
You will have excellent listening and communication skills, the ability to conversewith all types of people, a polite and courteous attitude, and a commitment toproviding excellent customer care.
You will also be able to work well under pressurewith a minimum of supervision while ensuring consistency and accuracy, and beproficient in the use of software systems, with good keyboard skills.
Experience of working in front-line council services would be an advantage but is notessential as full training will be provided.
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