Job Description
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
We have an excellent opportunity for a Service Desk Engineer to join a supportive IT team for a highly respected and well established educational organisation in Cambridgeshire, renowned for its outstanding facilities, collaborative culture, and strong investment in technology where your work will have a direct impact on both staff and students. You’ll benefit from a forward-thinking environment, exposure to modern technologies, and a strong focus on work-life balance.
As a Service Desk Engineer, you will provide high-quality, customer-focused IT support across multiple sites, acting as the first point of contact for technical issues.
Key Responsibilities
- Deliver 1st line IT support across desktops, laptops, and mobile devices
- Act as the first point of contact for technical queries and incidents
- Install, configure, and support Microsoft 365 and Intune
- Manage users, permissions, and passwords via Active Directory
- Troubleshoot hardware, software, and basic network issues
- Support AV equipment including projectors and presentation systems
- Maintain accurate documentation (user guides, asset registers, procedures)
- Assist with IT projects and continuous improvement initiatives
- Proactively identify and resolve recurring technical issues
About You
You will be a proactive and customer-focused IT professional with experience in a Service Desk / IT Support Engineer role.
Skills & Experience
- Experience in a Service Desk / IT Support role
- Strong knowledge of Windows OS and PC hardware
- Experience with Microsoft 365 and Intune
- Working knowledge of Active Directory
- Understanding of basic networking (connectivity, troubleshooting)
- Experience supporting AV equipment (desirable)
- Strong problem-solving and organisational skills
- Excellent communication and stakeholder engagement
- Ability to work independently and within a team
- Full driving licence / willingness to travel between local sites
Why Apply?
This is a fantastic opportunity to develop your technical skills within a modern, well-funded IT environment, gaining exposure to enterprise-level technologies while maintaining excellent work-life balance. xwzovoh
If you’re a Service Desk Engineer looking to take the next step in your career, apply today.
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