Quality & Compliance Coordinator

We are seeking a highly organised and proactive Quality & Compliance Administrator to support the smooth running of our Quality & Risk function. This role is ideal for someone with excellent attention to detail, strong communication skills, and a passion for maintaining high standards across clinical governance, compliance, and patient experience.

Principal Accountabilities

• Plan and organise meetings as requested and arrange schedules of meetings for recurring events
• Manage complaint process and draft response’s following the ISCAS Code of practice
• Assist with all Quality housekeeping administration duties, keeping KPI’s and trackers up to date
• Support team members in duties where applicable
• Run reports as required in areas of compliance
• Help with the administration of incidents and complaints
• Any other duties as deemed necessary by Head of Quality & Risk

Essential

• Experience with complaints management
• Excellent report‑writing skills
• Outstanding communication abilities
• Strong computer literacy
• High level of attention to detail
• Ability to work professionally with sensitive information
• Strong organisational and time‑management skills

Desirable

• University degree (or equivalent experience)

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