You’ll work 35 hours a week with a set eight-week rota including one in three Saturdays. On successful completion of your first 6 months, you’ll also have the option for hybrid working.
Visa Sponsorship: This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa route. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK without employer sponsorship.
The induction date is planned for 12 October 2026.
How you’ll make a difference
As the first point of contact for our customer’s inbound calls you’ll thrive on creating a positive experience whether it’s a call about savings or mortgages. Customer calls range from balance enquiries to speaking to the members about their mortgage payments to more complex queries.
You’ll use your IT knowledge and skills to help customers self-serve online, support with technical issues and respond to social media messaging.
Taking ownership of every call, you’ll aim to resolve customer queries as efficiently and effectively as possible whilst recognising that on occasions you may need to collaborate with other teams and arrange a call back to provide the right solution.
Whatever your day brings, your work will really make a difference and you’ll feel proud of delivering positive outcomes for our customers.
We’d love to hear from you if you have experience of working in a customer service environment.
- Have strong communication and interpersonal skills and can build positive and relationships with customers and colleagues.
- Able to handle high volumes of calls efficiently and with professionalism.
- Able to manage own your workload and structure your day. Can prioritise and multi-task when required whilst completing tasks to a high standard.
- Show empathy and resilience when faced with demanding situations and can adapt to a wide variety of customer scenarios.
- Ability to process verbal and written information, assess a situation and make good judgements.
- Computer literate and is comfortable with Microsoft Word and basic Excel.
Competitive salary between £25,000 – £26,500, depending on your experience.
How you’ll help us live our purpose
We’ve been helping our members save for their future and buy a home of their own since 1875. By joining us, you’ll play a big role in helping us to put home ownership within reach of more people, generation after generation.
It’s a purpose that drives everything we do and one we’re proud of. And you can play your part too – in Our Contact centre we’ll support you to give our members the great service we pride ourselves on, whatever they’re saving for.
Hours of work
Our vibrant contact centre is open Monday to Friday 8am-8pm and Saturdays 9am-5pm.
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