IT Support Intern Brilliance Soft Limited

We are seeking an enthusiastic IT Support Intern to assist our technical team in providing day-to-day IT services and support. This is an excellent opportunity to gain hands‑on experience in troubleshooting, system management, and end‑user support within a fast‑paced IT environment.

• ✔️ Assisted the IT team with daily technical troubleshooting and issue resolution.
• ✔️ Supported the installation, configuration, and maintenance of hardware and software.
• ✔️ Helped in monitoring system performance and network connectivity.
• ✔️ Learned to manage user accounts, access rights, and security protocols.
• ✔️ Assisted in diagnosing and resolving hardware, software, and network issues.
• ✔️ Documented IT incidents and created knowledge base entries.
• ✔️ Supported IT audits and compliance checks.
• ✔️ Helped configure laptops, desktops, and mobile devices.
• ✔️ Assisted in cloud‑based system setups (Microsoft 365, Azure, etc.).
• ✔️ Collaborated with senior IT staff on live projects.
• ✔️ Learned best practices in cybersecurity awareness and monitoring.
• ✔️ Supported team with backups, recovery, and storage solutions.
• ✔️ Participated in IT asset inventory management.
• ✔️ Resolved Level 1 service desk tickets under supervision.
• ✔️ Gained exposure to ITIL‑based support processes.

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