Housing Support worker – Stoke
Company: Nacro
Salary
£26,807 per year plus £1,000 unsociable hours allowance.
Progression to £27,477 within the first year, subject to performance and criteria.
Contract
Full-time (37.5 hours per week).
Fixed-term until 12 July 2027.
Location
Based in Stoke, covering Stoke and Stafford (West Midlands).
Requirements
Full UK driving licence.
Access to your own vehicle with business insurance.
Enhanced DBS and HMPPS checks.
No visa sponsorship available.
Regular travel required.
Working Pattern
Rotating shifts between:
- Monday-Friday: 08:00-22:00
- Saturday: 09:00-17:00
About the Role
This position supports the Community Accommodation with Support (CAS-2) programme, helping people leaving prison or on bail/home detention curfew to secure accommodation, build independence, and reduce reoffending.
Key Responsibilities
- Assess support needs and create support/safety plans.
- Help service users with housing applications, benefits, rent payments, and tenancy management.
- Ensure accommodation meets required standards and address maintenance issues.
- Work with probation services, courts, housing providers, and other agencies.
- Support service users in developing life skills and moving into independent living.
- Manage safeguarding concerns, tenancy risks, and anti-social behaviour.
- Maintain accurate records and comply with organisational policies.
Ideal Candidate
- Experience in housing support, support work, or a related field.
- Experience working with vulnerable adults and people with complex needs.
- Knowledge of tenancy sustainment, welfare benefits, safeguarding, and professional boundaries.
- Strong communication, organisation, record-keeping, and IT skills.
- Able to work independently and as part of a multi-agency team.
- Resilient, emotionally intelligent, and skilled at problem-solving.
- Someone who enjoys working directly with people and supporting positive change.
- Strong organisational and decision-making abilities.
- A collaborative team player who can balance service user needs with organisational objectives.
What Nacro Is Looking For
Someone who enjoys working directly with people and supporting positive change.
Overall
This is a frontline housing support role focused on helping ex-offenders and vulnerable adults secure accommodation, maintain tenancies, and successfully reintegrate into the community. It combines case management, tenancy support, safeguarding, and partnership working.
Proud member of the Disability Confident employer scheme
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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