IT Service Desk Lead — Customer‑Focused, ITIL‑Driven Support

A leading technology company in St. Neots is seeking a Service Desk Lead to oversee IT service desk operations. The role involves handling inquiries, resolving issues, and ensuring the delivery of excellent customer service. Responsibilities include monitoring SLA adherence, producing management reports, and identifying opportunities for improvement. Candidates must be UK nationals eligible for security clearance. The company fosters a friendly workplace and values innovative thinking, making this an exciting opportunity for those passionate about IT service management.#J-18808-Ljbffr…