Business Application Engineer Team Leader

About the Job

Games Workshop has an exciting opportunity for a Business Application Engineer Team Leader to join our studio technology team to centralise the administration of our studio software platforms, including coordinating licences.

Responsibilities

• Drive the end‑to‑end implementation, support and maintenance of studio platforms.
• Provide expert level support for SaaS platforms such as Monday.com, Shotgrid and Wasabi.
• Own the configuration, administration and optimisation of SaaS and cloud platforms to ensure operational and cost efficiency.
• Plan, test, deliver and onboard new platforms, cloud solutions and major updates.
• Collaborate with essential teams to understand requirements, design and implement solutions, and analyse recurring incidents to proactively implement fixes or preventative improvements.
• Continuously review and improve platform usage and service offerings, analysing performance, customer experience through metrics, KPIs and SLAs.
• Create and maintain user guides, documentation and playbooks for all users or support teams.
• Lead a team of technical specialists to deliver high‑quality products on time, fostering a culture of proactivity, accountability and collaboration.
• Identify training needs through performance reviews and support personal growth via coaching and professional training plans.

Qualifications

• Proactive attitude and demonstrable experience with advanced application support and troubleshooting skills with SaaS and cloud‑based platforms.
• Strong problem‑solving skills and customer‑oriented mindset.
• Experience leading or managing technical teams.

Location

This role is based full‑time onsite at our UK headquarters in Nottingham.

Benefits

33 days holiday per year (including public holidays), matching contributory pension scheme up to 7.5%, profit share bonus (subject to Games Workshop meeting profit targets) and option to join our Share Save scheme. Staff discount of between 25% and 50% on our products.

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