Safety & Security Support Engineer

Job Title: Safety and Security Engineer

Location: Birmingham

Salary: Competitive

Type: Permanent

Sector: Engineering

Our Fire and Security engineering team is at the heart of our business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work.

Responsibilities

• Servicing on our wide range of Enterprise Level CCTV and Access Control Systems, including Fire Detection and Intruder Alarm Systems.
• Retrofit upgrades / extensions to existing systems as part of remedial works packages.
• Provide high levels of customer service.
• Understanding site plans, to allow installs to take part based on site survey documentation.
• Reactive call outs to site, with an aim to provide a first‑time fix.
• Provide on‑site technical support and solutions to customers during both reactive and planned visits.
• Complete documentation in line with company standards.
• Work as part of a 24/7 on‑call rota.
• Advise customers on the latest products and services to improve efficiency.
• Adhering to compliance requirements for Health and Safety, Environmental, Quality, Information Security and Data Protection relevant to your job, function and location.

Qualifications

Experience

• Good communication, interpersonal and organisational skills.
• Must be able to work independently and as part of a team.
• Flexible and self‑motivated.
• Full UK driving licence.
• DBS clearance (for working in public sector environments).

Skills

• Technical expertise in predominant skillset area and deep understanding of Electronic Security and Life Safety Systems.
• Enterprise level system experience in CCTV and Access Control.
• Competent admin skills with sound working knowledge of internal business systems.
• Sound commercial awareness, knowledge of design and pricing of systems and upgrades.
• Service oriented but can interchange on Install related tasks when required.
• Good verbal communicator.
• Excellent team player and relationship builder.
• Previous employment within a BAFE/ SSAIB/ NSI accredited company (desirable).
• Valid CSCS/ECS Card.
• IPAF/ PASMA/ Asbestos Awareness certification (desirable).
• Knowledge of industry standard manufacturers.

Behaviours

• Can‑do attitude and will to succeed.
• Empathetic and supportive.
• Best practice delivery focused.

Benefits

• Generous holiday entitlement
• Contributory pension scheme
• Healthcare and wellbeing programmes
• Professional development and training opportunities
• Flexible working arrangements subject to business needs
• Employee assistance programmes

Candidates must have the Right To Work in the UK.

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