Helpdesk Operator – Join Our Team!
We are looking for a motivated and customer-focused Helpdesk Operator to join our team.
Working Hours
- Thursday to Saturday
- 12‑hour shifts
- 36 hours per week
This is an office‑based role, with overtime opportunities available working from home.
About The Role
We are seeking a friendly, professional, and passionate individual with strong customer service experience to support our busy helpdesk operation. The successful candidate will be responsible for managing incoming phone calls and email requests, supporting employees, and accurately logging information onto our company systems.
As the first point of contact for the Mitie team, you will play a key role in ensuring all requests are handled efficiently and professionally, delivering excellent customer service at all times.
Key Responsibilities
- Answer all calls and emails to the helpdesk promptly and professionally
- Log and manage requests accurately using internal systems
- Ensure timely input and output of all helpdesk data
- Schedule tasks and produce relevant reports
- Maintain a continuous and efficient flow of requests
- Follow Mitie policies, processes, and procedures at all times
- Support customers and colleagues while maintaining confidentiality
The Ideal Candidate Will
- Have excellent customer service skills and a professional telephone manner
- Be able to work under pressure and meet demanding deadlines
- Demonstrate strong attention to detail and accuracy
- Have good literacy and numeracy skills
- Be confident using Microsoft Office applications
- Possess excellent written and verbal communication skills
- Have strong planning and organisational abilities
- Be capable of managing workloads effectively in a fast‑paced environment
Benefits
Our market‑leading offering provides you with benefits that suit your lifestyle.
We offer a virtual GP service, financial wellbeing assistance through Salary Finance, and access to a flexible lifestyle benefits platform, Choices, where you may select additional holiday days, critical illness insurance, dental treatment, and affordable technology products.
You can enjoy high street discounts via the MiDeals platform, a cycle‑to‑work scheme, life cover of up to four times your salary, enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan that may award free shares.
Employees are rewarded with Mitie Stars. Monthly cash prizes are available, and there is a chance to win a £10,000 top prize at the end of the year.
We offer a diverse range of training and development opportunities to support career progression.
Equal Opportunity Statement
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make reasonable adjustments, changes, or do anything differently during the recruitment process, please let us know by emailing at.
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