The Service Sales Leader is responsible for leading and supporting the service sales function across the European Business region, driving revenue through service contracts, lifecycle agreements, and service-related commercial opportunities.
The role focuses on managing a team of service sales professionals to convert systems approaching the end of warranty into service agreements, supporting pricing discussions, and identifying opportunities for upselling services and upgrades. The position works closely with service operations and commercial teams to ensure a consistent and effective approach to service sales across the region.
As part of the Service Leadership group, the role contributes to service sales planning, supports forecasting activities, and helps drive consistent processes and performance across the service sales function.
The role requires a structured and methodical approach to managing opportunities, tracking performance, and ensuring the team delivers against defined targets.
Main Responsibilit
yService Sales Team Leadershi
- pLead and support a team of service sales representatives across the region
- .Set clear targets and expectations for service contract sales and renewals
- .Monitor team performance and provide regular coaching and guidance
- .Conduct performance reviews and support individual development plans
- .Promote accountability and a results-driven team culture
.Service Contract Sales & Conversi
- onSupport the conversion of systems approaching end-of-warranty into service contract
- s.Guide the team on pricing approaches for multi-year service agreement
- s.Ensure consistent handling of service contract opportunities across different market
- s.Support negotiations and customer discussions where neede
d.Forecasting & Pipeline Managem
- entMaintain visibility of the service sales pipeline across the installed ba
- se.Support forecasting of service contract revenue and renewa
- ls.Track opportunities and ensure accurate reporting within CRM syste
- ms.Provide regular updates on pipeline status and sales performan
ce.Upselling & Service Revenue Gr
- owthIdentify opportunities to increase revenue through extended warranties and additional service offeri
- ngs.Support the team in identifying and progressing upsell opportunit
- ies.Encourage a proactive approach to customer lifecycle manage
mentSystem Upgrades Su
- pportWork with commercial and service teams to identify upgrade opportunities within the installed
- base.Support the development and tracking of upgrade-related opportuni
- ties.Assist in aligning service sales activities with broader commercial p
lans.Process & Ways of W
- orkingHelp develop and implement structured processes for service sales activ
- ities.Ensure consistent use of CRM tools and reporting sy
- stems.Improve processes to make service sales activities more efficient and easy to m
- anage.Support the introduction of standard approaches across the r
egion.Cross-Functional Collab
- orationWork closely with service operations, field service, and commercial
- teams.Ensure alignment between service delivery and service sales commi
- tments.Support resolution of customer issues that impact service contracts or re
newals.Customer Service Leadership Team Cont
- ributionContribute as part of the European Customer Service Leadershi
- p group.Provide updates on service sales performance, risks, and opport
- unities.Support broader service initiatives and continuous improvement act
ivities.Basic requ
- irements:Bachelor’s degree in business, engineering, healthcare technology, or a related field, or an equivalent combination of education and relevant professional ex
- perience.3–6 years of experience in service sales, contract sales, or related commerci
- al roles.Experience working with service contracts or lifecycle service o
- fferings.Previous experience in a team leader or senior sa
- les role.Strong organizational and pipeline managemen
- t skills.Good communication and stakeholder management
abilitiesDesired req
- uirements:Experience in medical imaging, healthcare technology, or capital equipment i
- ndustries.Experience working across multiple Europea
- n markets.Familiarity with CRM systems and sales report
- ing tools.Ability to work in a structured and process-driven en
- vironment.Strong commercial awareness with the ability to identify upsell opp
ortunities…