Head of Student Financial Services

Head of Student Financial Services – Permanent (On-site)

Location: London, Greenford

Our Vision: Changing lives through education.

Responsibilities

• Leading the strategic development of tuition fee policies and payment plans
• Overseeing student billing, income collection, and debt recovery processes
• Ensuring compliance with UK regulations (CMA, SLC, OfS, etc.)
• Collaborating across departments to enhance the student journey
• Managing a high‑performing team with a focus on service excellence
• Providing insights and reports to senior leadership and governing bodies

Qualifications

• Proven experience in student finance within higher education or a similar environment
• Strong knowledge of UK tuition fee structures and funding models
• Excellent financial acumen and experience with financial systems and reporting tools; strong leadership and team management skills
• Exceptional communication skills and stakeholder engagement abilities
• Demonstrable ability to develop and implement fee policies and procedures aligned with strategic goals
• Experience in managing debt recovery processes and improving income collection efficiency
• Proficiency in data analysis and income forecasting to support financial planning
• Knowledge of compliance requirements related to CMA, SLC, OfS, and student finance; ability to work collaboratively across departments and influence senior stakeholders

Desirable

• Experience in private higher education
• Professional finance qualifications (e.g., ACCA, CIMA)

Impact

• Drive accurate income forecasting and reporting
• Improve billing efficiency and debt recovery outcomes
• Enhance student satisfaction through clear, responsive fee management
• Support institutional financial health and strategic planning

Benefits

• 25 days annual leave, plus 8 public holidays
• 1 day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible benefits: Cycle to Work, Workplace Nursery, Techscheme and more
• Perks@Work discounts platform, wellbeing centre and more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

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