We help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.
Job Details
Job Title: Client Services Executive
Location: Hanger Lane, Westgate
Work pattern: Full-time, Permanent. Requires 2 days in the office.
Role Description
We’re looking for someone who enjoys helping others, is naturally curious, and thrives in a collaborative environment. As a Client Services Executive (CSE), you’ll be a key part of our friendly and supportive team, helping clients get the most out of our TGI data and tools. Whether it’s answering a quick question, delivering a training session, or solving a tricky issue, you’ll be there to make sure every client feels supported and confident. This is a great opportunity for someone early in their career who’s excited to learn, grow, and make a real difference.
Key Responsibilities
- Be the first friendly voice clients hear when they need help—whether it’s a login issue or a data question.
- Deliver engaging training sessions (online and in person) that help clients feel confident using our tools.
- Carefully manage data releases so clients always receive the right information at the right time.
- Work closely with our account management team to keep everything running smoothly behind the scenes.
- Take ownership of client queries, following them through from start to finish with care and attention.
- Keep our systems and records up to date so we can continue to offer a seamless service.
- Support new users and clients as they get started, helping them feel welcome and well-informed.
Ideal Skills And Capabilities
- Comfortable speaking in front of others and explaining things clearly.
- Naturally detail-focused and organised, especially when managing data and admin tasks.
- Quick to pick up new systems and genuinely curious about how things work.
- Happy working across lots of different client accounts and juggling priorities.
- Enjoys working with others and contributing to a positive, team-focused culture.
Country
United Kingdom
Why join Fifty5Blue?
We pride ourselves on understanding people, and what makes us think and act the way we do. And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Fifty5Blue.
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