As our Customer Experience Consultant, your mission is to delight our guests at every touchpoint. You’ll provide outstanding support across phone and digital channels, resolving queries quickly and professionally while ensuring we meet quality and process standards.
Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.What you’ll be doing
- Handle customer queries via telephone, email and web chat
- Build rapport with guests, understanding their needs and resolving queries efficiently
- Manage a wide range of enquiries, from general booking questions to complex relocation cases
- Aim for first contact resolution while maintaining high quality and compliance standards
- Work in a fast-paced, targeted contact centre environment
- Accurately update systems and maintain detailed customer records
We’re looking for someone who brings:
- A passion for building relationships with customers
- Excellent written and spoken communication skills
- Strong organisational skills with meticulous attention to detail
- The ability to thrive in a targeted, fast-paced environment
- A customer-first mindset in everything you do
- Confidence using computer systems and learning new data platforms
- Ideally, experience working in a contact centre (not essential)
- A genuine passion for travel, particularly UK holidays
How you’ll make an impact
- Deliver high-quality, efficient resolutions that exceed guest expectations
- Increase first contact resolution across multiple channels
- Contribute to team targets and overall contact centre performance
- Ensure compliance with internal processes and legislative requirements
- Represent our trusted brands with enthusiasm and professionalism
Why you’ll want to work at Awaze
- We offer a versatile position in a strong professional and social environment. You’ll join us at a pivotal time as we invest in our future growth, becoming part of a dynamic, fast-paced organisation with passionate colleagues who support each other to succeed.
- We’re a people-first business – and we know that our success starts with our teams. Here’s a glimpse of what you’ll enjoy:
- Generous discounts on holidays across our brands
- Real opportunities to grow, learn, and shape your career – vertically or horizontally, across countries and responsibilities
- A competitive salary and benefits package
About Awaze
Our mission is clear – to create amazing holidays with Europe’s widest choice of holiday homes.
With more than 110,000 properties across Europe, we are the largest managed vacation rentals business in the region. Our ambition is not only to be the biggest, but the best provider of holiday homes in Europe.
As travel continues to evolve, we are focused on what comes next. We will keep strengthening our relationships with guests and homeowners, continuously improving the way we work, and delivering strong performance. By making things simpler and smarter, we are building a business that is ready for what’s next – powered by proud, passionate and inclusive people.
Worth knowing
Our Customer Experience Consultant role is part-time (20hrs per week), temporary (until 31st August 2026) and is based in our Lowestoft office. The shifts are predominantly evenings and weekends for this role, but full flexibility is desirable.
What’s next?
If this sounds like the right next step for you, hit “Apply” and follow the instructions to submit your application. We tailor our recruitment process to each role to give both you and our hiring teams the best possible chance to assess whether this could be the start of a successful collaboration. You’ll hear from us shortly after we’ve reviewed your application.
We’re committed to running an inclusive and accessible recruitment process. xwzovoh All applicants will receive equal consideration for employment, and if you have any specific requirements or adjustments needed for the interview, just let us know when you accept your invitation – we’re happy to accommodate.
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