Patient Services Manager
Location: Leicester City Centre (Free Parking Available) Salary: £35,000-£40,000 per year Hours: 37.5 hours per week Department: Administration Leadership Team
About the Role
We are recruiting on behalf of our client for a Patient Services Manager to oversee the reception and administration function of the organisation. This is a leadership role responsible for managing a team, ensuring excellent service delivery, and supporting the day-to-day operations of the administration team.
You will work closely with senior leadership to develop and maintain effective systems, support staff, and ensure a positive experience for all visitors and customers.
Key Responsibilities Staff Management
- Line manage the administration/reception team, supporting productivity and development
- Conduct regular supervisions, appraisals, and management meetings
- Oversee the induction process for new staff, ensuring all milestones are met
- Motivate, support, and lead staff, modelling organisational values
- Ensure staff are trained and aware of policies relevant to their roles
- Monitor workload and allocate tasks effectively, resolving issues as they arise
- Manage team rotas, leave requests, and staffing cover to ensure smooth operations
- Participate in recruitment and retention of staff as required
Operational Delivery
- Ensure timely and professional handling of all telephone and visitor enquiries
- Manage phone systems, answering procedures, and messages
- Support teams by providing resources and guidance to complete tasks efficiently
- Maintain booking systems and schedules, including room bookings and shared resources
- Ensure notice boards, displays, and communications are up to date
- Review and improve operational systems and processes through audits and feedback
- Induct visiting or temporary staff, completing necessary documentation
Customer / Visitor Services
- Ensure up-to-date information is maintained for all visitors and enquiries
- Handle complex enquiries and act as a first point of contact for complaints
- Maintain feedback systems and ensure lessons learned are shared
- Organise and lead customer/visitor engagement initiatives
Knowledge & Skills
- Strong understanding of organisational values and procedures
- Proficient in relevant IT systems and software
- Knowledge of scheduling, booking, and administrative systems
- Excellent leadership, organisational, and communication skills
- Commitment to personal and team professional development
Apply Now
If this looks suitable, apply today to join a dynamic and supportive team.
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