Company Overview
Glen Dimplex Group is a world leader in intelligent electric heating and renewable energy solutions, as well as holding significant global market positions in domestic appliances, cooling and ventilation. Dimplex is part of the Glen Dimplex Group. We design, develop and deliver innovative heating and ventilation solutions in all sectors in which we operate.
Company Overview
Glen Dimplex Group is a world leader in intelligent electric heating and renewable energy solutions, as well as holding significant global market positions in domestic appliances, cooling and ventilation. Dimplex is part of the Glen Dimplex Group. We design, develop and deliver innovative heating and ventilation solutions in all sectors in which we operate.
Main Purpose of Role
Our Logistics team is looking for a Logistics Administrator who will help to organise customer deliveries across all sectors of the GDHV business and troubleshoot any issues that may arise. This will be an office-based position at our Head Office in Hedge End, Southampton.
Key Accountabilities
- Contact customers by phone, email or online portal to book and confirm deliveries, and ensure compliance with their orders.
- Adhere to each customer’s unique booking procedures and complete correct booking forms when required.
- Respond to enquiries (phone / Teams calls and emails) from customers or GDHV colleagues regarding all aspects of deliveries e.g. scheduled despatch/delivery dates, delivery times to ensure first time delivery success and address any failed deliveries.
- Proactively resolve customer disputes pertaining to delivery related issues by phone and/or email to the satisfaction of all, ensuring we communicate to the wider audience for quick resolution. Customer Service excellence being the prime objective.
- Accurately record route schedules and booking references using SAP and confirm customer’s specific delivery restrictions or requirements where necessary to ensure first time delivery success.
- Work with GDHV data management team to ensure that customer special requirements such as open/close times and vehicle restrictions are accurately recorded in the system against their accounts, working alongside other teams to ensure correct decisions are made and shared.
- Create Loads/Freight Orders in SAP to ensure these are then picked and packed by the warehouse team for onward transportation, within the agreed lead times.
- Work together as a team to manage the data transfer process and that all loads created have been reviewed and checked prior to, and after submission, to ensure system accuracy.
- Ensure our haulage partners are fully appraised of all scheduled loads and deliveries to ensure first time delivery success.
- Cross functional face to face liaison with internal teams at the Southampton office such as Sales Operations, Scheduling and AR to enhance business execution, problem solving and process improvements.
- Liaise with our National Distribution Centre, by phone / Teams and email, regarding all aspects of order picking, processing and despatching to ensure despatch details are received in a timely manner.
- Play a supporting role, when required, to assist with the daily tasks specifically linked to Planning Metrics, 3PL business Reconciliation, Container Booking Schedules.
- Review and approve freight charges for accurate billing to our carrier partners. Keen eye for detail to be able to cross reference approved rate cards and any additional charges outside the agreed norms.
- Be a team player to cover all and every problem / request as required
Essential Criteria
Skills, Knowledge and Experience
- Be able to work under pressure and expect the unexpected.
- Strong attention to detail required.
- Be able to follow clear guidelines and processes set forth by the business.
- Positive can-do attitude.
- Curious and always looking for ways to improve both individually and as a team.
- Able to take ownership of tasks and be aware of time pressured environments.
- Deadline driven.
- Be open and always ask questions for the benefit of yourself and others.
- The ability to plan-ahead, set goals and organise effectively to achieve objectives.
- Customer focused to deliver the best service.
- Flexible and adaptable to change.
- Team player who encourages positive communication with face to face interaction.
- Experience using Microsoft Excel
Desirable Criteria
- Proficient user of Microsoft applications (Office 365, SharePoint & Excel)
- A good level of education and experience within an Operations environment.
- Accuracy and attention to detail.
- Working knowledge of SAP.
Core Competencies
- Communication – Clear, respectful, and effective interaction.
- Collaboration – Works well with others and values diverse perspectives.
- Adaptability – Responds positively to change and learns quickly.
- Integrity – Acts ethically and professionally at all times.
- Customer Focus – Delivers quality service and builds strong relationships.
Glen Dimplex Values
Skills
At Glen Dimplex we are proud of our Company Values, which are at the centre of all that we do. In addition to role specific skills and experience (outlined above) our colleagues are expected to always strive to:
- Think Customer
- Care About People
- Value Innovation
- Keep It Simple
Acknowledgement
This job description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.
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