Hotel Staff

Job Description

This hotel role is for a Night Porter

As a Night Porter, you’ll be key to creating unforgettable moments for customers, dealing with any possible events during the late hours or helping guests to their room after a long day, you’ll keep the perfect customer service flowing throughout the night. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.

Qualifications

As a Night Porter and part of the Hotel Staff, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
• Able to do all this as a lone worker.

What you’ll bring…

• Willingness to learn and expand your skills.
• Have a great eye for detail, making sure every guest feels at home.
• A passion for giving great service and making sure every customer receives a warm welcome.
• A positive can-do attitude and be a real team player.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry’s top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…
• Please note this role is for over 18’s only 

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