Job Summary
Key member of the Diabetic Eye Screening Programme administration function, ensuring the highest levels of patient safety. Provide clerical support to the diabetic retinal screening service, book screening appointments and serve as the first point of contact for telephone enquiries from patients/carers and GP practices. Monitor patients and ensure timely screening/review in Ophthalmology.
Job Responsibilities
- Respond to queries about clinical issues, including whether a patient needs to attend an appointment, following written protocols and referring exceptions.
- Send out letters to patients, general practitioners, and diabetologists.
- Ensure that patient records are completed in a timely and accurate manner.
- Develop sound interpersonal relationships with colleagues.
- Work with the Failsafe Officer to formulate and deliver procedures and protocols.
- Collate referral/attendance/DNA and cancellation figures.
- Liaise with GP practices regarding patients who have failed to attend or do not want to attend.
- Record all referrals made to Ophthalmology and ensure that patients are seen in clinic and reports are sent back to the screening programme.
- Arrange, re‑arrange, or cancel clinics as required.
- Observe the requirements of the Data Protection Act and the Health & Safety at Work Act.
- Attend departmental meetings essential to the development of the service and implement changes where necessary.
- Provide confidential secretarial and administrative support to the Programme Manager.
- Proactively seek and maintain up‑to‑date information and training to sustain high‑standard skills.
- Prioritise patient safety and create an environment where the patient experience is positive and failsafe functions are robust.
- Assist the Programme Manager in ensuring the Trust’s business objectives and national and local targets are continually monitored and achieved.
- Promote continuous quality improvement as a positive role model and mentor, advancing best clinical/administrative practice.
- Work collaboratively with multi‑professional teams to ensure practice is efficient, effective, evidence‑based and safe.
Qualifications
Essential
- GCSE English and Maths (grade 4 or above) or equivalent.
- NVQ Customer Service Level 2 or equivalent.
- NVQ Business Administration Level 3 or equivalent.
Desirable
- Knowledge of Diabetes.
- Knowledge of Diabetic Eye Disease.
Special Skills & Knowledge
- Act as a role model in own behaviour and foster a non‑discriminatory culture.
- Promote equality and value diversity.
- Develop a culture that promotes equality and values diversity.
Special Requirements
- Act as a role model in own behaviour and foster a non‑discriminatory culture.
- Promote equality and value diversity.
- Develop a culture that promotes equality and values diversity.
Experience
Essential
- Experience in an administrative setting with the ability to multi‑task.
- Experience in the use of IT equipment.
- Proficient IT skills, including experience of Windows Excel and Microsoft‑based software.
- Demonstrated ability to pay good attention to detail, reliably check and record data, identify anomalies and self‑check completed work.
- Demonstrated willingness to contribute to the delivery of an effective and efficient administrative and clerical service.
Desirable
- Experience of working with data in a healthcare setting.
- Previous experience in a healthcare setting, preferably in an administrative role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer Details
County Durham & Darlington NHS Foundation TrustDarlington Memorial Hospital NHS TrustHollyhurst RoadDarlingtonCounty DurhamDL3 6HX
Website: https://www.cddft.nhs.uk/
Job Details
- Posted: 06 March 2026
- Pay Scheme: Agenda for Change
- Band: Band 3
- Salary: £24,937 to £26,598 a year
- Contract: Permanent
- Working Pattern: Full‑time
- Reference Number: C9439‑2526‑157
- Job Locations: Darlington Memorial Hospital NHS Trust, Hollyhurst Road, Darlington, DL3 6HX
EEO Statement
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under‑represented.
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