Company: pinnaclegroup.co.uk
Location: Chelmsford
Job Description:
Pinnacle Group’s Connect contact centre in Chelmsford is seeking a skilled Contact Centre Shift Manager. You will lead a team of Customer Service Advisors, ensure service levels and customer experience across channels, and act as escalation point for operational issues.
You will supervise daily on-shift activity, monitor KPIs, coordinate shifts including evenings and weekends, support onboarding and training, and provide coaching to maximise performance and engagement.
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Posted: August 17th, 2026