Berth Sales Executive

Marina Developments Ltd (MDL Marinas) is the UK’s leading marina operator. We are looking for a passionate and customer-focused individual to join our team as a Berth Sales Executive, based at The Yacht Club, Ocean Village, SO14 3QF. This is an exciting opportunity to play a key role in supporting our customers and driving the success of our marinas with uncapped commission potential.

Role Description

• Responsible for sales performance across a defined region.
• Responsible for the region’s annual berthing sales performance working with Marina Managers and the Operations team and targeting new annual berth holders from our competitors. Including other income lines such as Storage, New Boat Yard enquiries and possible commercial sales.
• You will be expected to review and manage the sales funnel for your region, achieve sales volume and conversion KPI’s. You will be expected to brief the Marina Managers and their teams as required on the sales pipeline for their site.
• Updating your productivity through the Atreemo (CRM) system ensuring all KPI reporting is accurate and up to date.
• Assist the marketing team, through the NPS scores seen for your region and help them to ensure prospecting communications relate to the sale of any of our core income lines.
• Offer support the Marina Managers who have ultimate responsibility for marina berth sales.
• Provide the Head of Sales and Marketing with meaningful information about the marketplace including customer feedback and competitor analysis.
• Actively follow the MDL sales process and complete any administration in line with the MDL Operations manual
• Monitor your own performance and actively engage with customers giving a world class service at all times.
• Offer support to other departments if required such as MDL Holidays, Estates, and MDL Fitness.
• Ensure all legal, financial, competitor, HS&E and company policies are adhered to in your role.

Key Requirements

• Sales – You are responsible for your area’s sales performance. You are responsible (alongside the Marina Manager) for the marina’s adherence to the established sales process and the accuracy of Key performance indicators shown below.
• Contacts Made – Internal and external prospecting calls/emails.
• Appointments – Marina tours booked per shift (virtual or in person).
• Average Purchase Value.
• Customer Service – You will place all our customers at the centre of all our business practices ensuring you provide outstanding customer care at all points of contact.
• Brand – To operate in accordance with MDL’s Brand pillars (Innovation, Pride and Experience) and principles (Warm and Friendly, Safe and Secure, Prompt and Efficient, Clean and Tidy).
• Health & Safety and Environmental Compliance – To ensure all duties are carried out in accordance with the Company Health & Safety Policy and that all Risk Assessments, method statements and operating procedures are understood and adhered to.
• QMS – Deliver sales and operational process and systems in accordance with the quality management systems as laid down Marina Regulations and company procedures and policies are adhered to always.
• Direct Reports/Team – All dealings with team members are carried out professionally, politely, and respectfully.
• Administration – To accurately and diligently manage the administration associated with your role.

MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

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