Job Information
- Ref # 231136
- Location: United Kingdom-London Heathrow
- Job family: Cargo & Airport Operations
- Closing Date: 2026-06-11
About The Role
The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next Generation programme. The roadmap encapsulates the journey to bring about changes both internally and externally with the objective to simplify business engagements with Qatar Airways Cargo regardless whether the task on hand is complex or simple.
To support our VISION 2027 roadmap, we are looking for talents – the bold, the imaginative and the change-maker. All of whom will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of The Next Generation of change-makers.
Key Responsibilities
- Ensure full compliance at all times with safety and security regulations and procedures as per host state and company requirements.
- Identify needs and improve cargo sales and operational performance for local station.
- Create awareness of QR Cargo products and services among existing and potential customers, as well as internal stakeholders.
- Coordinate service recovery measures and implement corrective actions, when required, ensuring appropriate communication to relevant stakeholders.
- Contribute in maximizing revenue through efficient allocations in relation to reservations with Revenue Management.
- Attend to all customer queries with regard to cargo shipments.
- Provide customer service functions in liaison with relevant stakeholders while contributing towards meeting and exceeding the set targets.
- Ensure the smooth operation flow of cargo through acceptance and management of bookings, and identify the needs and improvement of customer service performance for the local station.
Qualifications
- Relevant College or University qualifications with a minimum of 2 years job-related experience in the airline or the freight forwarding industry.
- Travel industry qualifications e.g. IATA / UFTAA will be an added advantage.
- Knowledge of the Cargo Reservation system.
- Knowledge of the overall Air Cargo Operations and set up.
- Customer service and sales skills.
- Excellent command of English language.
Please note you must have the legal right to live and work in the UK.
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