Resident Liason Officer

The successful candidate will be dealing with confidential information which should not be disclosed to a third party who may live or work in the area. The person should have the maturity to work within such a framework.

• General administration duties including filing, typing memos, letters and reports.
• Arrange meetings and providing refreshments as required.
• Answering and handling telephone calls, message taking and maintaining a log of complaints/issues.
• Upload and scan data and assist site surveying department.
• Distribute letters and emails.
• Support with community engagement, newsletters, posters and events.
• Provide support to Project Manager, Social Value, Resident Liaison Officers and site team.
• Organising and delivering community engagement sessions, outreach and drop‑in surgeries for residents.
• Supporting with social value objectives for the project.
• Resident surveys as required.
• Being available and responsive.
• Organising meetings.

Requirements

• Good IT skills to include Word, Excel, Outlook and the internet
• Well organised and accurate
• Good communication skills – written and verbal
• Experience responding to customer or resident queries
• Empathy and patience
• Team work skills
• Ability to work under pressure
• Previous experience of working in a customer service, office environment or similar
• Confident at using own initiative and working with minimal supervision.
• CSCS card

#J-18808-Ljbffr…