Deputy Shop Manager (Sheffield, Fulwood Road)

Deputy Shop Manager – Oxfam Shops

Deputy shop managers play a vital role in keeping shop operations running smoothly. They are the only paid staff member in most shops, work alongside volunteers, and ensure that the shop meets its commercial and community objectives.

Key Responsibilities

• Motivate and support the shop team to create a safe, energised work environment.
• Identify and pursue new business opportunities to drive sales and revenue.
• Maintain high standards of customer service and attract new supporters.
• Delegate tasks effectively to volunteers and manage day‑to‑day shop operations.
• Monitor shop performance, keep basic financial records and maintain budgets.
• Collaborate with the Shop Manager and other staff to build positive relationships.
• Respond to community needs and engage with local civil society organisations.

Key Skills and Competencies

• Inclusive team leadership and collaborative working skills.
• Commercial awareness with ability to support effective retail processes and strong merchandising.
• Customer service excellence and community engagement.
• Resilience to everyday pressures, with the capacity to manage conflicting demands and seek appropriate support.
• Numeracy and financial literacy, with ability to interpret basic financial reports and monitor budgets.

Employment Details

This is a 6‑month fixed‑term role.

Equal Opportunity

Oxfam is committed to ensuring diversity and gender equality within its organisation. All applicants are welcomed and encouraged to apply, regardless of background.

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