IT Support Technician

2nd / 3rd Line IT Engineer

Leyland, Preston—Office based Monday to Friday. Reports To IT Manager.

Along with 1st line support you provide 2nd and 3rd line technical support across this manufacturing business, ensuring IT systems and infrastructure are reliable, secure, and support manufacturing operations effectively. The role involves troubleshooting complex issues, supporting production‑critical systems, and contributing to IT projects and continuous improvement.

Key Responsibilities

• Provide 2nd and 3rd line support for hardware, software, and network issues.
• Troubleshoot and resolve escalated incidents from 1st line support.
• Support and maintain servers, networks, and core infrastructure to ensure maximum uptime of systems that support manufacturing and production.
• Manage and support user accounts, permissions, and security.
• Maintain IT documentation, procedures, and knowledge base and assist with IT projects such as system upgrades, migrations, and implementations.
• Monitor system performance and proactively identify improvements; support backup, disaster recovery, and business continuity processes.
• Work closely with production, engineering, and operations teams.
• Liaise with third‑party vendors and support providers.

Key Skills & Experience

• Proven experience in a 2nd or 3rd line IT support role.
• Windows Server and desktop environments—Active Directory, Group Policy, and user management of Microsoft 365 / Office 365.
• Networking and virtualisation knowledge.
• Understanding of cybersecurity best practices.
• Experience supporting manufacturing or industrial environments (desirable).
• Familiarity with ERP or production systems (desirable).

Desirable Qualifications

• Relevant IT certifications (e.g., Microsoft, CompTIA, Cisco).
• Degree or equivalent experience in IT or related field.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

#J-18808-Ljbffr…