**Avant de postuler u00e0 un emploi, su00e9lectionnez votre langue de pru00e9fu00e9rence parmi les options disponibles en haut u00e0 droite de cette page.**
Du00e9couvrez votre prochaine opportunitu00e9 au sein d’une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunitu00e9s innovantes, du00e9couvrez notre culture enrichissante et travaillez avec des u00e9quipes talentueuses qui vous poussent u00e0 vous du00e9velopper chaque jour. Nous savons ce quu2019il faut faire pour diriger UPS vers l’avenir : des personnes passionnu00e9es dotu00e9es du2019une combinaison unique de compu00e9tences. Si vous avez les qualitu00e9s, de la motivation, de l’autonomie ou le leadership pour diriger des u00e9quipes, il existe des postes adaptu00e9s u00e0 vos aspirations et u00e0 vos compu00e9tences d’aujourd’hui et de demain.
**Fiche de poste :**
The Customer Care Supervisor manages the daily order entry and customer service operations for UPS Supply Chain Solutions across multiple clients and sectors (healthcare, high-tech, retail). He/She serves as the primary liaison between clients, customers (i.e., clientsu2019 customers), customer service staff, and internal functional groups. This position manages high volume and high touch customer contact through heavy phone interaction and regular face-to-face meetings (e.g., customer visits, quarterly business reviews, etc.). The Customer Care Supervisor keeps clients updated with service, product, customer, and system issues. He/She is responsible for participating in client solution development and ongoing maintenance of clientsu2019 profits and losses. This position works with the Information Technology (IT) group to resolve system issues and service failures and to implement system enhancements. The Customer Care Supervisor ensures successful Electronic Data Interchange (EDI) implementation. He/She assists with functional administrative activities and reconciles Agency Reimbursement Amount (ARA) based account reviews. This position manages the customer service training program and ensures compliance (i.e., contractual, regulatory, and corporate). He/She leads the development and writing of standard operating procedures (SOPs), work instructions, processes, and SOWs. This position generates reports (e.g., performance, phone call statistics, profitability, service, etc.) and measures and analyzes performance results. The Customer Care Supervisor supervises others within the department.
**Type de contrat:**
en CDI
_Chez UPS, u00e9galitu00e9 des chances, traitement u00e9quitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachu00e9s._…