Customer Care Advisor

Customer Care Advisor

Location: Donnington Wood – TelfordSalary: £26,227.50K per annumMon-Fri 9am-5.30pmFull time – Permanent Office Based Role.

Benefits

• 31 days holiday, rising to 38 after longer service (inclusive of bank holidays)
• Pension & Life Assurance Scheme
• 2 fully paid community volunteering days each year
• Referral Scheme
• Opportunity for career break – after 3 years of service

Responsibilities

• Provide customers with the highest level of customer experience.
• Work to deadlines while maintaining quality customer service.
• Update and maintain customer records on an ongoing basis.
• Provide support to sales teams – both field‑based and inside sales.
• Promote products on call in line with relevant promotional activity.

Qualifications and skills

• Excellent communication skills with the ability to articulate your message and build trust with customers and colleagues.
• High telephone manner and customer rapport skills to deliver the best customer care experience.
• Ability to work as part of a team and achieve common goals.
• Highly organized with excellent attention to detail.
• Computer literate (SAP experience desirable).

As a diverse and forward‑thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We’re committed to the wellbeing of all our staff and to the sustainability of our environment.

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