QA Insights Lead — Principal Coordinator

Capital One (Europe) plc is seeking a QA Insights Specialist in Nottingham to enhance customer outcomes through quality assurance and actionable insights. In this role, you will monitor agent interactions, evaluate processes, and provide insights for improvements. The ideal candidate will have strong communication skills, knowledge of QA processes, and the ability to build relationships across teams. The position offers a hybrid working model and access to extensive benefits, including professional development opportunities.#J-18808-Ljbffr…