Business Support Manager

Business Support Manager

A law firm is seeking a talented Business Support Manager to lead its PA teams and support the smooth operational running of a busy practice area. This role suits someone with strong PA/secretarial leadership experience, excellent organisational skills and a proactive, solutions‑focused mindset.

Why this role?

• Join a collaborative, approachable team where your contribution is recognised.
• Access high‑quality learning and development opportunities.
• Be part of a supportive, professional environment where you can thrive and grow.

The team

You will work alongside Partners, fee earners and a structured PA team, including senior and junior PAs and administrative support.

Key responsibilities

Operational & Partner support

• Oversee the day‑to‑day running of the practice and the PA team.
• Act as the main contact for business services teams.
• Improve Partner efficiency by managing administrative processes.
• Attend Partner meetings, set agendas and capture actions.
• Support financial awareness, utilisation monitoring and salary benchmarking.
• Coordinate billing processes and ensure PA team compliance.
• Support technology updates and communicate recurring feedback.

Business development coordination

• Work with BD teams to ensure accurate client, market and activity information.
• Ensure PA support for interaction lists, referral data and events.

Team leadership

• Develop, train and mentor the PA team.
• Lead performance management and regular check‑ins.
• Ensure proactive, high‑quality support is delivered across the group.
• Oversee PA recruitment, resourcing and succession planning.
• Allocate work fairly while supporting individual development.

Firmwide collaboration

• Share best practices and maintain consistency across departments.
• Help shape departmental processes aligned to firmwide initiatives.
• Support wider training needs with L&D.
• Assist other practice areas with overflow work when required.

About you

• Strong PA experience with supervisory/mentoring background (essential).
• Experience in a partnership environment, ideally within legal or professional services.
• Excellent written English, grammar and attention to detail.
• Advanced MS Office skills and familiarity with document and billing systems.
• Confident communicator with strong influencing skills.
• Highly organised, proactive, resilient and able to manage fluctuating workloads.
• Professional, client‑focused and able to work both independently and collaboratively.

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