Head of Customer Experience & Contact Operations

A leading housing services provider is seeking a Head of Customer Contact to lead their customer experience function. The ideal candidate will have strong operational leadership skills and a proven track record in contact centre management. This hybrid role will play a pivotal part in enhancing customer interactions through effective service delivery and operational improvements. Key responsibilities include overseeing the customer contact centre, managing the Ark App, and driving high-performance standards across the team.#J-18808-Ljbffr…