Role: Field Service Engineer
Location: Newbury (you’ll report/be allocated to the Croydon Service Centre)
Hours: 45 hours per week | 9 hours per day between 06:00 and 18:00 Monday to Friday. We offer a 40-hour per week option for those seeking flexibility.
Salary: £51,831 – £53,445.60 per annum (based on 45hpw), DOE.
Are you a skilled technician with a passion for problem‑solving and delivering exceptional service? We’re looking for a proactive and customer‑focused Field Service Engineer to join our Aftermarket team.
This is a mobile role where you’ll be responsible for servicing, repairing, and maintaining specialist vehicles at customer sites and company workshops. You’ll play a vital role in ensuring our vehicles are safe, compliant, and operating at peak performance.
Key Responsibilities
- Diagnose and repair faults on vehicle chassis and mounted equipment.
- Carry out servicing and maintenance to a high standard.
- Prepare vehicles for MOT inspections and ensure compliance with Department Of Transport specifications.
- Use diagnostic software and tools to identify and resolve issues.
- Log all work using PDA software and maintain accurate service records.
- Travel to customer sites across the UK, sometimes at short notice.
- Maintain a clean and safe working environment at all times.
- Communicate clearly with customers and provide excellent service.
- Support health and safety practices and complete risk assessments as required.
Ideal Candidate
- NVQ Level 3 or equivalent in Heavy Vehicle Service and Maintenance.
- Previous experience in a similar role (Field Service, HGV Mechanic, Workshop Engineer).
- Strong diagnostic and fault‑finding skills.
- Knowledge of vehicle technology systems and compliance standards.
- Comfortable working independently and managing your own workload.
- Excellent communication and customer service skills.
- Flexible with working hours and willing to travel.
- General computer literacy and ability to complete technical documentation.
- Experience with electric vehicles, IRTEC qualification, or HGV Class 2 licence is a bonus.
At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued.
Why You’ll Love Working Here
- 25 days holiday plus Bank Holidays (pro‑rated for a 4‑day week).
- Enhanced Pension Scheme and DIS Benefit: The company contributes 5 % of total salary to our pension scheme, and 5 × basic salary Death In Service.
- Employee Assistance Programme: 24‑hour helpline for support with life’s challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
- Health Shield Medical Cash Plan: Membership to a company‑funded medical cash plan. Claim cash back for medical expenses such as prescriptions, dental, optical, physiotherapy, specialist consultations, X‑rays and MRI scans.
- GP Anytime: Experience online 24/7 GP services with on‑demand appointments, unlimited consultations and no capped appointment times.
- Training and Development: Mandatory equipment training, a Management Development Programme and apprenticeship opportunities.
- Cycle to Work Scheme: Reduce commuting costs and stay healthy.
- Care Concierge: Dedicated care experts to help navigate the care system.
- Occupational Health Support and Health Surveillance.
- My Benefits Platform: Discounts from high‑street retailers, health & wellness services, entertainment and days out, and home & DIY products.
- Independent free mortgage advice.
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