Reports To: Director, EU Implementation and Support
About the Company
Founded in 2011, 33Floors is the world’s largest software consultancy dedicated exclusively to the Yardi platform. Trusted by leading real estate firms worldwide, our team operates across more than 30 countries, helping clients solve complex challenges and unlock the full value of their Yardi systems.
At 33Floors, you will join a global team of over 65 specialists delivering expertise in Yardi implementation, support, development, and data services. You will learn from seasoned industry experts, contribute to high-impact projects, and see your work make a real impact. Join 33Floors and become part of an international business that values collaboration, innovation, and professional development in a supportive and dynamic environment.
To learn more about 33Floors, please visit www.33floors.com.
About the Role
We are seeking a Senior Implementation Consultant with a strong accounting and real estate consulting background to deliver residential Yardi implementations for our clients, while also contributing to ongoing support and advisory services. The role is primarily implementation-focused, with responsibility for delivering successful implementations, optimisations and upgrades, supported by structured involvement in post-go-live support. The position requires strong delivery ownership within agreed project governance, confident client management and communication skills, and proven experience delivering enterprise-wide Yardi solutions within a residential environment.
Key Responsibilities
Implementation & Project Delivery
- Deliver Yardi residential implementations, upgrades, and system enhancements from discovery through to go-live and stabilisation
- Capture and document detailed business, accounting, and operational requirements, applying industry best practices to solution design
- Translate client business processes into effective Yardi configuration across core modules and integrated products
- Plan and execute data migration activities, including requirements gathering, mapping support, validation, and testing
- Manage system testing, cutover planning, rollout activities, and post-go-live support
- Deliver high-quality client training tailored to business processes, roles, and operational needs
- Execute agreed project plans in collaboration with the designated Project Manager, where applicable, ensuring delivery within agreed timelines and budgets, and proactively identifying delivery risks and contributing to mitigation strategies
- Provide regular status updates to clients and internal stakeholders, working with the Project Manager where applicable, to elevate risks, issues, and dependencies appropriately
Support & Advisory Services
- Provide advanced application support and troubleshooting for clients using Yardi Voyager and related residential products
- Support clients and internal teams via tickets, calls, and meetings, addressing configuration, process, data, and reporting queries
- Contribute to the corporate knowledge base, documenting solutions, processes, and best practices
- Act as a subject matter expert across Yardi residential solutions
- Support and mentor junior consultants and support team members, fostering capability and consistency
- Collaborate with project managers, support leads, developers, and data specialists to deliver integrated solutions
- Build and maintain strong client relationships, supporting product adoption, long-term value, and revenue growth
- Ensure all work is compliant with client policies, procedures, and internal quality standards
Additional Responsibilities
- Attend and lead client meetings, workshops, and training sessions, remotely and on-site as required
- Travel to client offices where necessary to support project delivery
- Represent 33Floors at relevant industry events
- Maintain flexibility to support clients outside standard business hours on an occasional basis, where required and agreed upon in advance
Required Experience
- Significant hands-on experience with Yardi Voyager Residential and RentCafe
- Proven experience delivering or supporting Yardi implementations, upgrades, or property onboardings
- Strong background in accounting, real estate operations, property management systems, or enterprise software consulting
- Demonstrated ability to manage multiple priorities in a deadline-driven environment
- Advanced understanding of system configuration, business processes, and end-to-end operational workflows
- Strong analytical, problem-solving, and decision-making skills
- Excellent written and verbal communication skills, with confidence working directly with clients
- Advanced Excel skills and comfort working with data, reports, and reconciliations
- A degree or professional qualification in Accounting, Finance, Business, Real Estate, Computer Science, or a related discipline
- Experience with additional residential Yardi products and modules, such as CRM Flex/IQ, Maintenance IQ, Forecast IQ, Student IQ, etc
- Working knowledge of SQL, with the ability to query data to support troubleshooting, validation, reporting, or analysis
- Experience mentoring or supporting junior consultants and contributing to team capability development
Personal Attributes
The successful candidate will be self-motivated, organised, and comfortable managing multiple priorities in a fast-paced consulting environment. They will demonstrate a strong sense of ownership and accountability for delivery outcomes, taking pride in the quality and accuracy of their work.
They will be client-focused, with a consultative mindset and the ability to build trusted relationships through clear communication and sound judgement. A genuine enthusiasm for learning, professional development, and continuous improvement is essential, alongside a collaborative approach and a positive, pragmatic attitude when working with colleagues and clients.
Compensation
We offer a competitive compensation package, dependent on experience, including paid holiday and bank holidays, pension contribution, private healthcare, and additional benefits aligned with a senior consulting role.
#J-18808-Ljbffr…