Job Description
WorkForce Software, an ADP company, is hiring a Senior Functional Implementation Consultant.
Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities? Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?
If so, this may be an opportunity for you. Read on and decide for yourself.
About the Role
As a Senior Functional Implementation Consultant, you will carry the WorkForce Software (WFS) relationship forward after a sale and enable the first interaction between WorkForce’s largest clients and our industry‑leading HR solutions. You will build relationships with clients and seamlessly implement our technologies to ensure your clients achieve long‑term success. Once WorkForce’s services are delivered, your efforts will have a direct impact on the day‑to‑day lives of your clients’ employees.
Every day, you will partner with clients to learn and understand their business needs; analyze existing systems, interface requirements, and business processes; and guide clients toward the best WorkForce solution. You will use your deep knowledge of Human Capital Management to design and build complex solutions for our enterprise client base, including the Fortune 500.
To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. Your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.
What You’ll Do
Responsibilities:
- Onboard Clients: create exceptional onboarding experiences for each product or service implementation. Help clients develop the skills and confidence to use our products with ease.
- Implement WorkForce Software Technologies: analyze existing systems, interface requirements, and business processes. Incorporate new processes, tools, and approaches when recommending and implementing the WorkForce solution.
- Partner Internally: collaborate with associates in sales and support and exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
- Multi‑Task & Communicate: work on multiple time‑sensitive projects and follow‑up items simultaneously. Share essential information with clients and teams at ADP.
To Succeed in This Role
Required Qualifications:
- At least 4‑6 years of experience working in software implementations.
- Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel.
- Experience with Waterfall or Agile methodologies.
- Ability to travel up to 50% with potential for international travel.
- Willingness to work in a hybrid capacity from one of our offices in Milton Keynes, Bristol, Staines, or Cheadle.
Required: A college degree is great but not required. What’s more important is having the skills to do the job. Other acceptable experiences could include:
- Relevant experience noted above.
- Military experience where skills such as teamwork, adaptability, organization, and follow‑through will help build client relationships, identify solutions, and achieve success.
Bonus Points
- Strong comprehension of implementation principles and lifecycles.
- Demonstrates technical aptitude to learn quickly and adapts to new circumstances.
- Ability to work on a dynamic, client‑focused team and establish excellent working relationships.
- Familiarity with or background in HR, Payroll, or Workforce Management.
- Experience providing application support for complex software systems.
Benefits & Culture
- Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
- Best‑in‑class benefits starting on Day 1 to keep our associates healthy and happy.
- Focus on mental health and well‑being with exceptional support for our clients.
- Commitment to giving back and generating a lasting, positive impact on the communities we serve.
- Company‑paid time off for volunteering for causes you care about.
What are you waiting for? Apply now!
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP
ADP is committed to an inclusive, diverse, and equitable workplace and is further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, affectionate or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs and applicant merit, including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP
ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Learn more about ADP’s culture and our values at https://jobs.adp.com/life-at-adp/.
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