Job Title: Key Account Support Assistant
Job Location: Newcastle upon Tyne
Reports to: European Sales Director, IPSA EU
About the Company:
IPS Corporation is a global, market-leading provider of Water and Flow Management Solutions and Specialty Adhesives Solutions for applications where failure is not an option. Founded in 1954 in Los Angeles, CA, IPS began by producing clear cements for laminating acrylic sheet for aircraft canopies. We were first to produce reliable cement for use with PVC, CPVC, and ABS pipe and fittings, and first to introduce plastic recessed washing machine and ice maker outlet boxes. Since then, we have expanded our offering to more than 10,000+ products and solutions across multiple fast-growth industries such as residential and commercial construction, irrigation, pool & spa, marine or industrial manufacturing.
Today our industry leading products are proudly manufactured at facilities throughout the world and available through a nationwide network of customer-focused distributors. We offer premium brands, world-class customer service, seamless processes, and a global supply chain. IPS, through its three operating companies, operates 13 manufacturing plants in the US, Europe and China supporting sales to over 85 countries.
IPS Corporation is a portfolio company that is part of Centerbridge Partners. Centerbridge Partners, L.P. is a private investment management firm employing a flexible approach across investment disciplines — private equity, private credit and real estate — in an effort to develop the most attractive opportunities for its investors. The Firm was founded in 2005 and has approximately $36 billion in capital under management with offices in New York and London. Centerbridge is dedicated to partnering with world-class management teams across targeted industry sectors and geographies. For more information, please visit www.centerbridge.com.
About IPS Adhesives:
IPS Adhesives (IPSA) is a global supplier of adhesives and related solutions to a wide variety of markets. For over 65 years, IPS Adhesives has invested in product innovation, that provides specialized bonding solutions that are shaping the future of leading-edge assembly and construction design. Our brands are trusted worldwide by kitchen, bedroom and bathroom fitters, sign and display assembly operations, structural partners working in transportation, construction, boat building and more. Through these innovative performance and environmentally conscious-led solutions, we believe we can also help improve the lives of people working in these industries for generations to come.
For more information visit www.ipsadhesives.com.
About the Role:
The Key Account Support Assistant’s primary responsibility is to support the coordination and ongoing improvement of product and operational master data for IPSAs key accounts. Responsibilities include overseeing product label updates, component and finished goods setup, routing maintenance, and system accuracy across ERP and operational platforms, customer forms/documentation requests
Working collaboratively with operations, supply chain, quality, and commercial teams, the role supports customer-specific operational requirements and key account vendor systems. It also contributes to packaging optimization initiatives.
Key Duties and Responsibilities:
- Co-ordination and management for key account and product specifications/requirements
- Creation and maintenance of component parts in systems (e.g., JD Edwards E1).
- Own finished product master data and hierarchy setup process and maintenance.
- Own routing setup and maintenance process.
- Operational coordination for key account(s) vendor systems and requirements.
- Management of bespoke customer operational requirements.
- Lead packaging optimization initiatives including recycled packaging relating to customer requests and operational efficiencies.
- Other duties as assigned.
Education and/or Work Experience:
- Degree (or equivalent experience) in a related field.
- 3+ years of demonstrated experience within an industrial environment.
- Experience managing cross-functional projects in a fast-paced production setting.
- Strong communication skills with the ability to influence stakeholders across cross function teams.
- Ability to interpret process data, identify root causes, and recommend improvements.
- Practical experience with Lean, Six Sigma, Kaizen or other continuous improvement methodologies is a strong plus.
- Additional Desirable Qualification:
- Lean Six Sigma Green Belt or Black Belt certification.
- Experience supporting or leading change management initiatives.
- Background in regulated industries such as chemical manufacturing.
- Competence in ERP/MES systems such as JD Edwards (E1).
- Project management qualification is an advantage.
- Understanding of manufacturing processes, equipment capability, workflow optimisation, and scale-up principles.
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