Senior Ecommerce CRM Manager (Klaviyo)

Overview

I’m hiring for 2 roles — one focused on enterprise clients, one across multiple SME brands. If you’ve built and owned CRM programmes for ecommerce brands and know Klaviyo inside out — this is worth a look.

The roles

Own a small number of high-value ecommerce clients (£10M+ revenue), leading CRM strategy and acting as a senior partner to stakeholders.

Role 2 – SME (10–12 clients)

Manage a broader portfolio of ecommerce brands in a fast-paced environment, leading delivery and mentoring junior team members.

What you’ll be doing

• Owning CRM and lifecycle strategy across email, SMS and automation
• Working closely with clients to improve retention and revenue
• Presenting to senior stakeholders and influencing decision-making
• Leading / mentoring CRM team members
• Building and optimising campaigns, flows and segmentation in Klaviyo
• Managing multiple projects, priorities and deadlines

What they’re looking for

• Hands-on Klaviyo experience (highly preferred)
• Experience managing or mentoring teams
• Confident in client-facing environments
• Commercial mindset — understands how CRM drives revenue

This role is NOT for:

• Pure strategy profiles with no hands-on experience
• Campaign execs who haven’t owned CRM programmes
• Have you directly managed a CRM programme for a D2C / ecommerce brand with £10M+ revenue?
• How would you rate your hands-on Klaviyo (or Bloomreach) experience out of 10?
• Have you managed a CRM team before?

Why this role stands out

• Work with high-growth ecommerce brands
• Real ownership of client relationships and strategy
• Clear progression as the team scales
• High-impact role — not just execution

If you enjoy building lifecycle strategies, familiar with Klaviyo, and working closely with ecommerce brands — this is a fantastic opportunity.

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