Concierge Consultant

A bit about the roleAs a Concierge Consultant you will: Act as the first point of contact for customersWork on the shopfloor, supporting the Deputy Head ConciergeDeliver an extraordinary experience for all customersBe curious to identify customer needs and consistently meet these expectations and use spontaneity to offer an experience above and beyondHandle customer complaints effectively yet compassionately knowing when to refer them to an appropriate member of the Management TeamShare expert knowledge and passion of other areas within Selfridges to customers and colleaguesMake, tell and share stories A bit about you Engage clearly, Confidently and professionally with all customer, team members and managers.Become an ambassador for the Selfridges brand through networking and developing professional relationships with the wider retail communityBe customer centric and excellent in delivering world class serviceHave the ability to be flexible when it comes to meeting customer demands ensuring that each customer is given a bespoke shopping experienceGo over and above to exceed customer expectations at every opportunity, taking the initiative to provide additional services when appropriateUnderstand and demonstrate international etiquette to cater for every client and reflect behaviours accordinglyProvide feedback from customers to the wider team to ensure increased service levels…