Summary
Passenger Assistants are needed to support children and vulnerable adults travelling to and from school and care services during school term time. The role is weekdays only, with no weekend or evening work. Work will involve accompanying passengers in taxis or minibuses and accepting or declining assignments in advance.
About the Role
As a Passenger Assistant you will ensure passengers always have safe and comfortable journeys. You will work closely with passengers, drivers, parents/carers, the Passenger Transport team, schools and care providers, and take a pro‑active approach to resolving issues.
Responsibilities
- Accompany passengers to and from school or care services.
- Ensure safe and comfortable journeys in taxis or minibuses.
- Resolve any issues or concerns that arise during transport.
- Collaborate with drivers, parents/carers and support staff as required.
- Maintain a positive and supportive presence as part of a tight‑knit team.
Benefits
- A competitive salary package of £25,185 pa pro‑rata plus 12.66% annual leave rate (£13.05 hourly).
- Local Government Pension Scheme.
- Comprehensive Employee Assistance Programme.
- Professional and personal development opportunities.
- Discount scheme including the VECTIS card.
How to Apply
Please use the online application facility. When applying, you will be asked to explain how you would incorporate Bath & North East Somerset Council values (Bold, Empowered, Supportive, Transparent) into the role. Candidates must be able to provide their right to work in the UK; the council is unable to sponsor candidates under the Home Office Tier 2 points‑based system. You will be required to bring your right‑to‑work documents to your interview.
Equal Opportunities and Safeguarding
Bath & North East Somerset Council is an equal opportunities employer committed to the equal treatment of all current and prospective employees. We oppose discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, and marriage or civil partnership. The Council is a Disability Confident Employer and welcomes applications for job‑share, part‑time and flexible working arrangements.
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups. Anyone working in a post with children or vulnerable groups will be required to undertake an Enhanced DBS check with or without barred list checks.
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