About The Role
As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores.
You don’t need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn.
We provide full training and support to help you build confidence and succeed in a fast‑paced environment.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach
- Assist customers with a range of services including pawnbroking, retail sales, and financial products
- Maintain high standards of compliance and store presentation
- Work collaboratively with your team to exceed targets
- Handle transactions accurately and securely
- Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required
What We Offer
Salary: Starting rate £12.75 per hour (£24,863 per annum), increasing to £13.44 once full training has been completed. You may earn up to £2,000 extra each year in discretionary bonuses based on performance against key KPIs.
Benefits include 30 days holiday (including bank holidays), rising to 33 days with length of service; flexibility to buy or sell holiday days; private healthcare plan; cycle to work scheme; season ticket loans; preferential currency exchange rates; generous staff discounts – up to 25% off jewellery and high‑end watches; incentive schemes; and exclusive discounts via the employee perks portal.
Location
Nottingham
Commitment and Working Hours
Full‑time, 37.5 contracted hours. Full flexibility from Monday to Sunday is required.
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